Project Details Project Details

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Project Details
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From Vision to AI-Enabled Travel Experience

Challenge:

Nomad360 already had a clear vision: a chat-first travel concierge that could understand free-form requests, book every logistical piece, and keep budgets perfectly balanced. What they didn’t have was the deep, end-to-end technology to make that vision real. They came to Cracking Tech with one big question: “Can you turn our idea into a production-grade platform that talks to customers like a human, searches dozens of live inventory APIs at once, and delivers a fully costed, shareable itinerary in minutes?” The task required stitching together fragmented booking services, real-time price engines, and generative-AI trip design—without losing the personal touch Nomad360 promised.

Solution:

Cracking Tech engineered an AI-driven Travel Concierge Platform that slots straight into Nomad360’s web chat. A large-language-model agent gathers preferences in natural language, calls flight, lodging, rental-vehicle, and activity APIs, and confirms bookings through a Celery-orchestrated task pipeline. GPT-4 then drafts an optimized day-by-day plan, while TensorFlow heuristics trim travel time and costs. A live budget ledger updates after every change, and travelers can drag-and-drop stops or add their own picks; the system instantly re-balances timing, prices, and confirmations before packaging everything into a shareable itinerary.

The Impact

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faster itinerary turnaround

90 % faster itinerary turnaround—from ~4 hours to <15 minutes

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fewer support tickets

70 % fewer support tickets tied to booking or budget errors

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more concurrent trips per agent

2× more concurrent trips per agent, unlocking scalable growth

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jump in referral sign-ups

35 % jump in referral sign-ups as users share itineraries with friends

Higher revenue per trip via real-time upsell suggestions

Tech Stack

Result

In the first quarter post-launch, Nomad360 halved operational workload while doubling monthly bookings, lifted traveler satisfaction to 4.8/5, and boosted overall revenue thanks to AI-driven upsells—all accomplished without hiring extra staff.

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